Direct Line University

Certified Technician Training Programs

With all companies, training is a vital part of growth and sustainability. At Direct Line, our commitment to training begins on day one. We pass our knowledge to employees new to the industry, helping them succeed for Direct Line and, more importantly, for themselves.

This commitment to help others grow as ICT professionals have allowed us to meet industry demands and our customers’ needs in a way that has kept us at the forefront of data network installations from enterprise to hyper-scale data centers. Our training teaches the must-know information of safety, personal conduct, and customer security procedures, along with a high-level overview of the networks we install. This ensures that no employee will walk onto a site without first being informed of our customers’ necessary information and professionalism.

We have integrated industry standards of using the equipment needed to clean and inspect connectors, appropriately handle, and install cables and ESD sensitive equipment, QA/QC. We believe that educating employees on why we do what we instill a culture of inclusivity and cultivates a desire to learn.

Direct Line University training includes customer-specific modules on Network Topology, Build Phases of infrastructure, cabling, OSP installation, testing and troubleshooting, and Quality along with industry-specific training on ESD, Fusion Splicing, copper and fiber testing including OLTS & OTDR testing, care, and installation of copper and fiber cabling, LinkWare Live.

In addition to this training, DLU currently has two BICSI ATFs (authorized training facilities) with more soon available BICSI Installer 1, Installer 2 Copper, Installer 2 Fiber, and Technician certification classes.

All of this adds up to a comprehensive training package designed to take a new hire from entry-level to being a competent well-rounded technician. The experienced technician further gets trained and provide field support that has proven to be critical in meeting deadlines and delivering projects.

For more information and queries, please contact Kevin Witmer at kwitmer@dlcomm.com