Direct Line project managers work directly with our clients and partners to maintain and operate installations from planning to completion. Direct Line prides itself on its extraordinary response and ability to become true partners with our clients. Our Managed Services model focuses on supporting our customers on strategic initiatives. With these services, we can provide reliable backing for our customers’ needs. We have eight distinct service offerings within our operations support division:

Smart Hands

This is a remotely manageable suite of on-site services efficiently packaged with a framework tailored to our client’s needs to ensure efficiency. Any of our support services may be included in our smart hands’ packages:

  • Hardware Installation
  • Ad hoc cabling & patching
  • Troubleshooting
  • Audit & Inventory
  • Power cycling
  • Remote engineer led software updates and configuration


Planned or emergency installations are often required to meet the growing data and connectivity needs. Examples of our ad hoc, small scale operations deployments are:

  • Hardware Installation (switches, servers)
  • PDU installation
  • Cable containment
  • Racking & Cabinets
  • Horizontal/vertical cable management
  • Copper and Fiber cabling installation & testing
  • Cross-connect mapping and patching
  • Post-installation testing and burn-in support, and troubleshooting

Staff Augmentation

Direct Lines Resource Solutions Group specializes in identifying and vetting talent in the Data Center space. Key positions we fill include but are not limited to the following:

  • Field Operations
  • Engineering and Design
  • Management
  • Logistics

Burst Labor

Direct Line ‘Resource Solutions Group’ manages back-fill service within our organization. With this approach, we can deliver quality labor on an ad hoc basis.


At times, dismantling a data center or hardware and systems therein can be as risky and challenging as the build cycle. Direct Line can plan and manage part or entire facilities, considering the key aspects such as:

  • Site walk-through
  • Risk assessment & method statement
  • Audit and inventory and action per device
  • Device dependency management
  • Controlled active device shut-down
  • Safe power and cooling shut-down
  • Removal, degaussing/destruction of sensitive storage
  • Responsible recycling & sustainability
  • Value recovery – hardware refurbish / resale

Audit & Inventory

Audit and inventory checks may be required for various reasons such as; part of a decommissioning exercise, spot checks on asset management, or capacity planning. Direct Line offers the following:

  • Structured cabling permanent and channel audits
  • Equipment audits
  • Logical audits


Direct Line can deploy Logistic team members onto sites to work hand in hand with your Operations team.

  • RMA / Spares Management
  • Shipping/Receiving
  • RFID tracking and reporting

Server Maintenance

Direct Line’s Server Maintenance team gives us a unique ability to maintain the equipment we install.

  • Hardware Repair / Part Replacement
  • Hard Drive Swap
  • Cabling
  • System Troubleshooting
  • Upgrades
  • Memory
  • Hard Drives
  • Layer One Network Troubleshooting
  • Optic Cleaning
  • Fiber Testing